To start the process, contact us through online chat or 800. 331. 0500. For 15 days or more,. It comes with a prepaid envelope with shipping label and a card detailing how to trade the old phone in. Webaug 1, 2024 · good to know: To avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date. If the returned equipment is damaged. Websaturday, november 14th, 2020 5:06 pm. Webreturn or exchange your wireless device. If you bought your wireless device at att. com, over the phone with at&t, or at an at&t branded store, you have 14 days to start your. Websep 15, 2022 · the shipping label is located under the shipping label on the box. Remove the return label and stick to the box. Do not use the shipping label that came with your. Webhave a store rep scan your equipment and get a tracking receipt. They’ll pack and ship it. Don’t drop your equipment in a drop box. Learn how to send back at&t fiber, at&t. Webaug 28, 2024 · write down your tracking number. Use either tracking number on the prepaid shipping label. We’ll send a text and an email when we receive the device. If you need to return or. Webnope you don't need any packaging at a ups store. You need to explicitly tell them that you are doing an at&t equipment return and provide the account number. All you need to.