Webbehind the scenes of 311 : Or by using the beaumont 311 app on your smartphone. How do i follow up on service requests?. Reporting high weeds, street issues, stray. Our operations center works around the clock, 24 hours a day, 7 days a week, 365 days a year, ensuring we're always available when you need us. In your critical moments, we are your first point of contact in an emergency. We prioritize the promptness.