I decided to use the live agent chat on the cox website to address my concerns. The first agent took an absurd amount of time to. Webif you need help with billing or other account specific issues, or would like to submit a channel request, please reach us on twitter at @coxhelp, visit us on facebook, or at. Webyou can reach cox customer service by calling their support line, visiting their website, or using the cox connect app. What are cox customer service hours of operation? Webthere are a number of ways you can reach customer support: Chat with an cox agent. Visit cox. com to login to your account. Find a cox store near you. For apple and google. Webjoin the customer care team at cox! Search for client service jobs and call center jobs. Find a rewarding customer service career at cox.